AI · BRIDGEGOOD · 2025

Hello Polo

An AI chat tool that recommends manageable tasks to help creatives of color prevent burnout, based on their current schedule.

Role
Content and visual design
Team
4 designers
Duration
4 weeks
Organization
BRIDGEGOOD
Hello Polo home screenSummary of goal, career, experience and time availableRecommended task listAchievement map showing progress
Overview

BRIDGEGOOD is a non-profit organization that provides underprivileged creatives early in their career access to professional coaching, accessible tech tools, and an ecosystem that revolves around growth.

I created a cohesive design system, developed original copy, and collaborated on visual aesthetics including color, typography, hierarchy, and iconography.

The problem

Creatives of color face significant barriers to entering and thriving in the tech industry.

Limited access to resources, supportive networks, and role models. This underrepresentation limits diversity in tech while also hindering the industry's creative potential.

Research
Twelve interviews, condensed into four themes.
Financial issues

Income instability from freelance work affected mental well-being and made long-term career planning difficult.

Lack of community

The absence of a supportive network led to isolation, which further contributed to burnout and hindered motivation and growth.

Time management and motivation

Balancing multiple responsibilities while finding time for creative work was a significant struggle, often leading to exhaustion.

Career development

Limited access to industry resources and support networks prevented growth and led to feelings of being undervalued.

“I can totally fit in time to paint, but… I haven't really had the motivation to sit down and create.”

User 1, 28
What made it hard

The team could not agree on the problem statement. Our insights pointed toward burnout, but we were split on how narrowly to frame it.

We took it to our BRIDGEGOOD stakeholder, who confirmed career-related burnout was the issue worth pursuing. That outside read broke the deadlock and let us collaboratively refine a statement focused on career development.

What I did

I owned content and visual design on a team of four, from the survey through to a hi-fi handoff in four weeks:

Broke a team deadlock with the survey
48.3% reported career burnout against 34.5% school and 17.2% relationships. Confirmed with the stakeholder, it set the problem statement.
Owned the design system end to end
Type, components, color and the full set of Polo states, across ten final screens.
Wrote the product’s copy
Every prompt, task and confirmation, in a voice that stays low-effort for someone already depleted.
Added keyboard input after testing
A tester asked what happens if they cannot speak to Polo. Every prompt now accepts typing, with one tap to switch.
What I learned

My first taste of design, and the one I would most like to run again.

At BRIDGEGOOD I learned the value of alignment and purpose, especially during research. Embracing honesty, communicating clearly, and becoming comfortable with ambiguity are skills I will carry forward.

On the next project I would dedicate more time to defining the problem, because without a strong foundation everything that follows becomes unstable.

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